Just back from shop, tilt screwing sticking out too far to put on filter wheel - Forums

Topic starter

17 days ago

Hello all! I just got my ZWO 2600MC AIR back from the repair shop for a sensor board replacement (artifacts in images) and motherboard replacement (bad set of usb ports). I think they either did a great job and did a tilt adjustment for me, or they forgot to reset the screws. My best understanding is one of the push screws is sticking out very, very far. To the point I don’t think I can put my filter wheel on! Thoughts? Also, one of the screws that I assume keep the unit together isn’t screwed in basically at all. Is this sloppy workmanship or are there reasons for both screws being so loose? What is my course of action here? I can just leave the one but the tilt screw is going to hamper the reassembly of my setup! Help!

Benjamin

📷 20260319_114603.jpg📷 20260319_114603.jpg

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Respectful Engaging

SonnyE

Frequent contributor

17 days ago

I would fix it myself. But you would probably be better off to talk to ZWO Service. They buggered it up. Make them fix it.

And I don’t believe that is a tilt screw. I think it is a body assembly screw. But you need to remove the tilt assembly to access it. And it may be something better left to ZWO Service to do for you. For quality assurance.

Michael Rushalko

17 days ago

Hey, Benjamin, you could let ZWO know when you received the camera back and it was not fully assembled correctly, however they may just tell you to screw in yourself. I would just take the tilt plate off screw in the housing bolt and reset the tilt plate screw so you can get back to imaging.

Helpful

Tony Gondola

Frequent contributor

Exemplary contributor

17 days ago

Just fix it, obviously it’s not correct. Could be sloppy repair work or the camera saw a lot of vibration during shipping.

SonnyE

Frequent contributor

17 days ago

Tony Gondola · Mar 19, 2026, 04:56 PM
Just fix it, obviously it’s not correct. Could be sloppy repair work or the camera saw a lot of vibration during shipping.

Having delt with ZWO Service I would concur with the sloppy repair work. I had to make them a training video so they could evaluate an EAF for me. They finally replaced the defective EAF but by then I had replaced it with a Pegasus Astro Focus Cube2. Super happy with the Pegasus!

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Benjamin DeHaven

Topic starter

17 days ago

Thank you to all who replied. I honestly was just hoping it was a case of screw it in and move on with life, which is what I’m hearing. And to be fair, this package was lost by the shipping company and after an investigation it showed up in a warehouse on wrong side of the country. My two day shipping turned into a 15 day adventure. So vibration is a possibility. I was mostly just hoping to hear that my camera likely was not tilt neutral with the screw that far out in which case I would have to introduce tilt to put on the filter wheel. I’ve never tilt corrected a camera and am fairly intimidated by the process. At any rate, I hear everyone and thank all!

Well Written Respectful

SonnyE

Frequent contributor

16 days ago

The vibration synopsis is a far cry for the reason. I’d be more apt to think very sloppy tech abilities, and Quality Control on ZWO Services part.

If/when you decide to address it yourself, pay attention to ONLY remove or touch the mounting Allan head screws for the tilt plate. And mark the plates orientation on your camera so it lands back where it is.

Personally, I have zero faith in ZWO Service and have decided that for me I am going in a different direction in my future. In fact, I already am.

One of the Big Box Stores, or Harbor Freight, has Metric and Standard Allan wrenches for your tooling needs. You probably will use them further down the road anyway.

Suggested sources.

I have never had to bother with tilt in my entire time fooling with my equipment. Not saying it doesn’t happen, simply stating I’ve never delt with it. But tilt has to do with the camera’s orientation to the telescope. How could ZWO adjust that without the telescope?

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