Downloading error with ASI533MC Pro - Forums

Topic starter

Jan 2, 2022

Hi

I am currently having issues with my ASI533MC Pro camera. I can cool the camera (-15C), focus and plate-solve but I cannot download my images. I use NINA (latest updates) for image acquisition. The following two error messages pop up:

1- Error camera download failed
exposure time: 10 s
Type: snapshot
Gain: -1

2- Error retrieving image data from camera

My actual exposure time is 300 s and the gain is set at 101.

I have changed my USB cables and I am still having the same problem.

Note also that when I turn on NINA, the following warning pops up:

- ASCOM platform version is outdated. Please update to the latest version. Otherwise the application might not be able to connect to all ASCOM devices.

I checked my ASCOM version and I am using the most recent version.

I am based in Montreal so the current temperature will normally be -5C to -15C. Could the problem be due to the cold temperatures?

Any suggestion would be appreciated.

Thanks,
François

Well Written Helpful

Doug Dietrich

Jan 2, 2022

I'm a bit of a newbie, but just wondering if there is any chance you can try a different imaging platform to see if it is a NINA issue?

(I use my 533 with ASIAir & have tested it with Astroberry/Indilib & Ekos)

Helpful Respectful Concise

fduguay

Topic starter

Jan 2, 2022

Thank you Doug. I will try with APT.
CS,
François

Marios Tsalkidis

Jan 2, 2022

Hi

I am currently having issues with my ASI533MC Pro camera. I can cool the camera (-15C), focus and plate-solve but I cannot download my images. I use NINA (latest updates) for image acquisition. The following two error messages pop up:

1- Error camera download failed
exposure time: 10 s
Type: snapshot
Gain: -1

2- Error retrieving image data from camera

My actual exposure time is 300 s and the gain is set at 101.

I have changed my USB cables and I am still having the same problem.

Note also that when I turn on NINA, the following warning pops up:

- ASCOM platform version is outdated. Please update to the latest version. Otherwise the application might not be able to connect to all ASCOM devices.

I checked my ASCOM version and I am using the most recent version.

I am based in Montreal so the current temperature will normally be -5C to -15C. Could the problem be due to the cold temperatures?

Any suggestion would be appreciated.

Thanks,
François

*** Check the full path you have for saving images, for weird characters (anything not english) and spaces/special characters. As a test change it to something simple such as "c:\AP". Hope that helps ***

Concise

fduguay

Topic starter

Jan 2, 2022

Good idea.

Thank you Marios,

CS,
François

Related discussions

Efficient way to collect more data with Infrequent clear/short night ??

Hello, I am thinking about using below strategy to maximize/collect more data based on my imaging style and constraints. I live under bortle 4.5 ~ 5.5 skies and what I have found from the last 2 years of imaging is that I collect approx 4hr of data i...

Jul 2, 2025

Both posts discuss experiences using the ZWO ASI533MC Pro camera for astrophotography.

Struggling to guide my Star Adventurer GTi with PHD2

Hello, I first got into astrophotography two years ago and quickly began accumulating gear slowly but surely as the months went by. I recently acquired a guide scope and a guide camera to improve my exposure times, which were previously limited to ~4...

Apr 25, 2025

Both posts discuss technical aspects of astrophotography equipment and imaging processes.