Warranty – EQ8-R Pro irreparable, Warranty delays

Sky-Watcher EQ8-R
5 replies•137 views
Jandro.rm avatar
Jandro.rm avatar

Hello, everyone.

I am having a really frustrating experience with the repair of my EQ8-R Pro mount. This week marks three months since I sent it in for repair because the tracking/guiding was terrible. They returned it to me, and it was in worse condition than when I sent it.

I sent it back under warranty, and the official service has now declared it irreparable. Since then, I have been struggling with the store to get a replacement unit or a refund, but so far I have received no response.

I have contacted Sky-Watcher directly, but have not received any reply.

Can anyone give me some advice on what I can do? I have filed a formal complaint here in Spain under consumer law, but that process can take weeks…

Thanks :(

Well Written Engaging
nadz11.ns avatar
nadz11.ns avatar
Sorry that you are having such a bad experience. 

Are you able to share the store name with us?
Well Written Respectful
Jandro.rm avatar
Jandro.rm avatar

It was in Spain.Spanish shop

Juan Carlos Bárcenas avatar
Juan Carlos Bárcenas avatar

Jandro.rm · Jan 13, 2026, 04:11 PM

Hello, everyone.

I am having a really frustrating experience with the repair of my EQ8-R Pro mount. This week marks three months since I sent it in for repair because the tracking/guiding was terrible. They returned it to me, and it was in worse condition than when I sent it.

I sent it back under warranty, and the official service has now declared it irreparable. Since then, I have been struggling with the store to get a replacement unit or a refund, but so far I have received no response.

I have contacted Sky-Watcher directly, but have not received any reply.

Can anyone give me some advice on what I can do? I have filed a formal complaint here in Spain under consumer law, but that process can take weeks…

Thanks :(

Knowning as well as I know your case… So definitely the shop does not give you any solution? I cannot believe…

Jandro.rm avatar
Jandro.rm avatar

Finally today i received a email from shop. New mount coming in a few days. I hope this time the mount works well.

Juan Carlos Bárcenas avatar
Juan Carlos Bárcenas avatar

Jandro.rm · Jan 13, 2026, 08:05 PM

Finally today i received a email from shop. New mount coming in a few days. I hope this time the mount works well.

So good! Keep us updated!!

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