I’ve been using the EAGLE 5S (upgraded with additional RAM and storage), and while there are occasional bugs (not including running a WIN11 machine) , I’ve found the Primaluce team and their customer support to be excellent. In fact, some issues have been addressed with new driver updates within just a few hours, which is impressive.
From a value perspective, I agree that the price tag is not directly comparable to the raw performance of a traditional PC setup or alternatives like running a separate power system with a mini-PC. However, there really isn’t another true all-in-one solution at this level, apart from software-locked systems such as the ASIAIR or similar devices. Since I also use other Primaluce equipment, I can confirm that their drivers and products are among the best in terms of stability and integration. It’s also worth keeping in mind that Primaluce is a small company based in the EU, where production costs are higher compared to mass-produced alternatives from China.
For context, I also use an ONLOGIC HX500, which comes at a similarly high price point but offers a rugged build and excellent software support. Financially, these solutions aren’t the most economical, but they are very well engineered and maintained.
Running multiple telescopes and observatories with a variety of systems, from Arduino and Raspberry Pi controls to Primaluce gear and datacenter level hardware I can say that while cheaper alternatives certainly exist, you won’t get the same level of seamless, fully integrated functionality. Even if the EAGLE 6 feels somewhat underpowered for its price, its value lies in the convenience, support, and integration it provides for complex setups.
In short, it always comes down to what the user really wants and what budget they have available.
Hope this helped,
Luka