Stellarmate/Kstars/Ekos - Amazing Customer Service!

4 repliesโ€ข190 views
Andy 01 avatar
Kstars/Ekos/Stellarmate & my Rpi4 I have been mutually respective adversaries for a year now, since Lockdown#1.
(We're up to #6 now, I'm in Melbourne, Australia)
Despite various crashes & bugs, overall it's been pretty awesome using automation & most of the issues were caused by user error ie: mine! 
After the latest upgrade to SM 1:5:9, I couldn't get plate solving to work. Many wasted nights later I reached out to Jasem (the software developer) in Kuwait.


He solved them personally by team viewer last night!
Seems I was missing two critical index files that I hadn't downloaded, which for reasons of size, weren't included in the system upgrade.

Jasem patiently worked it though & tested it all with me for 2-3 hours, at no charge.
All fixed & working beautifully again now, I'm a happy guy - how's that for service? ๐Ÿ˜‡

I've just purchased and flash mirrored a second, Micro SD card with all these correct settings for backup and peace of mind! ๐Ÿ˜€


Helpful Respectful Engaging Supportive
Mike Jaworski avatar
I agree.  Not only are they very responsive, but the INDI/KSTARS/EKOS product is really amazing and easy to use.
Well Written
Peter Horstink avatar
great to hear! I have the same experience with them. They have worked on an Indi driver for the Astrotrac 360 mount for quite a while, until they got it right. Definitely worth a compliment!
Supportive
Georg N. Nyman avatar
I can agree - in the past, I had asked Yasem a couple of questions and almost by return, I got the right anwerโ€ฆ. I am very pleased with such a treatment!
Rishi avatar
I have been using it for a couple of years now. As Andy says I also had challenges in the beginning but that was my lack of knowledge.
I have now started to use the Scheduling module to create mosaics. It is utterly awesome! That we can get our hands on such advanced software for free is really quite extraordinary. Jasem and the rest of the team provide exemplary support.
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