I remember that motor compartment very well

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Celestron tech support is virtually non-existent, especially here in Europe where "sending equipment in" is a no-no.
Looks like the sprocket has bitten your belt, maybe you could exchange RA and DEC belt to see if that helps? On the DEC it would not bother most of the time. Plus if it turns out to be the belt, you could replace it.
Also the belt looks a bit loose to me. Celestron is doing a very bad job with the CGXes tuning the spring & belt tension on these mounts. I think I had mine running a bit tighter than that (judging from the picture).
Weight should not be so much an issue for you since you have the L version. However, the motor drive looks EXACTLY the same as on the normal CGX.
CS,
Ray