Hello this is my first post here and I'm hoping you folks can help. If this forum is not for equipment discussions I completely understand and please delete it.
I bought my EQM-35 Pro brand new April of 21. I used it with no issues several times. We finally got some decent weather and I broke it out tonight to test out my new Polar Scope. I won't get into the details of how things went but suffice it to say it could have been better. I connected up the mount and went to do an alignment and at first it came up with a com 1 error on the handset. I turned it off and reseated the handset cord on both sides and ran it up again. This time it initialized and we were off. I made sure lat/long were good and that the setup was correct. Then it asked if I wanted to do a 1 star alignment. Sure why not I was just testing out the polar scope tonight anyway so 1 star should be good. picked an object and told it to go to the object. Hand controller said it was slewing changing the numbers but the mount didn't move at all. I tried slewing with the handset to no avail. turned it off and back on still nothing. There's no sound no attempt for the motors to move. Brought it back inside to test it. Reseated all connectors and still nothing. The handset says it's slewing when i tell it to GOTO but shows nothing when I try to manually slew it. I tried a different power supply and still nothing. Nothing has been done to the mount at all and it has been sitting in a spare bedroom so it's not like I had it in my garage or anything like that. I'm perplexed, I dropped a lot of money on the mount (a lot for me) plus I just bought a WO Z81 to mount on it.I have swapped the cables and took the motor covers off and reseated the connector cables still nothing.Any help you folks can give me would be appreciated. I will be contacting Sky-Watcher on Monday if we can't get it resolved here. I hope it's still under warranty. Thanks in Advance
I bought my EQM-35 Pro brand new April of 21. I used it with no issues several times. We finally got some decent weather and I broke it out tonight to test out my new Polar Scope. I won't get into the details of how things went but suffice it to say it could have been better. I connected up the mount and went to do an alignment and at first it came up with a com 1 error on the handset. I turned it off and reseated the handset cord on both sides and ran it up again. This time it initialized and we were off. I made sure lat/long were good and that the setup was correct. Then it asked if I wanted to do a 1 star alignment. Sure why not I was just testing out the polar scope tonight anyway so 1 star should be good. picked an object and told it to go to the object. Hand controller said it was slewing changing the numbers but the mount didn't move at all. I tried slewing with the handset to no avail. turned it off and back on still nothing. There's no sound no attempt for the motors to move. Brought it back inside to test it. Reseated all connectors and still nothing. The handset says it's slewing when i tell it to GOTO but shows nothing when I try to manually slew it. I tried a different power supply and still nothing. Nothing has been done to the mount at all and it has been sitting in a spare bedroom so it's not like I had it in my garage or anything like that. I'm perplexed, I dropped a lot of money on the mount (a lot for me) plus I just bought a WO Z81 to mount on it.I have swapped the cables and took the motor covers off and reseated the connector cables still nothing.Any help you folks can give me would be appreciated. I will be contacting Sky-Watcher on Monday if we can't get it resolved here. I hope it's still under warranty. Thanks in Advance
