I think they are getting what they deserve. For years they have had the most complete app for deep sky astrophotography processing and that let to certain arrogance. As John Hayes has pointed out, they don’t accept discrepancies, so many times just removed comments for no reason. They don’t even solve bugs that have been around for years just because “they can’t reproduce”, but it fact is because they don’t have any interest on them ( or have terrible hardware to try ). I know Conejero personally ( years ago ) and am not a big fan of him.
So now they have something they lack for years: real competition. And their reaction is just ban everyone from making comments about how these new apps and tools ( Syril, SetiAstroSuite Pro, RC Astro, GraxPert,… ) interact with PI or are better in certain areas and ultimately close the forums with excuses and threats. May be, from the commercial perspective, it’s the right move. But they live from the users, so shouting down their mouths now that there are other options out there and free, I don’t think is very clever.
We haven’t had a new version of PI for more than a year and their are promising the v.1.9.4 for months without any real advanced, just some tools that works so so, MARS incomplete,… And in 1 year other apps that are free have advanced a lot, being better than PI in many if not in all areas. They are stuck in an old development model that doesn’t work right now, with the AI helping others to develop faster and better. This is the new reality, but they don’t want to change their business model and development workflow, so eventually they will be surpassed. May be PI is in the way to disappear ( as many other apps have in the past ) if they keep acting the way they do now.
For us users, the future is bright with so many alternatives around, so as in "Wicked”, "no one ( will ) morns the wicked witch”.
