I have recently bought from OOUK on of the new newtonian series called IDEAL, ordered the first day of august 2023 an IDEAL8L with the improved quality in the mirrors upgrade to 1/10PV. I received it the last week of December 2023, so 5 months later, when it was supposed to be ready to be shipped at the end of october. I confirm that the customer service is probably one of the worst that i ever had to deal with in my entire life in any business type not just astronomy.
The telescope came with an optical test report with a reported Strehl of 0.99, which i find non trustable since they have been discovered in the past altering these reports, they claimed it was a new employee's fault and he was fired… sounds fishy so you should trust the report like you trust your government **beware**
The mirror had a small scatch in the center, it doesn't seem to affect the output of the images, since it's located in the zone covered by the central obstruction but still, if i pay extra for better quality mirror, this should not happen, there should be a better cq.
I also found out that the screw holes for the secondary support spider are not perfectly spaced from each other so the secondary holder doesn't sit in the center of the tube. I tried to align it adjusting the spider vanes but this leads to have badly bent spider vanes with terrible diffraction spikes, so if you want straight spikes the secondary has to sit sligthly off-center unless i drill new holes in the correct position.
The focuser is a tad better then skywatcher focusers, but it's not very smooth and the thin aluminium tube tends to bend under the imaging train load around the focuser (which was expected).
At the end of the day i will probably never buy from them again and i advise to expect a few issues if you plan to buy from them.